What country is this, if you don't mind me asking? It's similar in Japan where I can easily get ahold of a human, though it's not always the case that they're helpful.
When I first moved there, the lady who helped me get things sorted in the community office(after rolling her eyes aggressively due to all the paperwork errors I’d made while moving) scribbled her direct number in case I needed further assistance.
When things are kept local and decentralised, things get a lot easier.
