Claude.ai do not deliver what I payed for

[theGeatZhopa]

Hi,

is someone else encountering difficulties in usage? I have a pro-plan - even if its not the MAX, I still pay for Opus 4 model and can't use it since hours. Its "overloaded" - without my money, it wouldn't even load - is Anthropic misunderstanding this fact???

I'll cancel my subscription. I can't use Opus 4 without paying either. That's such a bad move.

What legal options do I have to get my money back or a compensation for not being able to use what I pay for? I'm really upset on such behavior.

I don't do Claude Code or do have a large codebase, nor do I feed in image-files or do voice data - I just want it to help me code in my hobby project wit < 2000 lines of python.

I hate it!

[verdverm]

This is why I use Gemini, Google knows how to run production services at scale

The AI models are largely equivalent at this point, you won't be missing out, though there might be some adjustment to how you need to prompt for more complex tasks

[theGeatZhopa → verdverm]

This is a pro-tip. I was this much fixed on Claude, I already forgot about alternatives.

[azalemeth]

The answer to what legal rights you have is a function of your jurisdiction -- in the EU, quite a lot. I suspect your biggest issue may be related to the email I got below though, detailing how the enshittification I see as a subscriber will now begin....

Hi there,

Next month, we're introducing new weekly rate limits for Claude subscribers, affecting less than 5% of users based on current usage patterns.

Claude Code, especially as part of our subscription bundle, has seen unprecedented growth. At the same time, we’ve identified policy violations like account sharing and reselling access—and advanced usage patterns like running Claude 24/7 in the background—that are impacting system capacity for all. Our new rate limits address these issues and provide a more equitable experience for all users.

What’s changing:

Starting August 28, we're introducing weekly usage limits alongside our existing 5-hour limits:

Current: Usage limit that resets every 5 hours (no change) New: Overall weekly limit that resets every 7 days New: Claude Opus 4 weekly limit that resets every 7 days As we learn more about how developers use Claude Code, we may adjust usage limits to better serve our community.

What this means for you:

Most users won't notice any difference. The weekly limits are designed to support typical daily use across your projects. Most Pro users can expect 40-80 hours of Sonnet 4 within their weekly rate limits. This will vary based on factors such as codebase size and user settings like auto-accept mode. Users running multiple Claude Code instances in parallel will hit their limits sooner. You can manage or cancel your subscription anytime in Settings. We take these decisions seriously. We're committed to supporting long-running use cases through other options in the future, but until then, weekly limits will help us maintain reliable service for everyone.

We also recognize that during this same period, users have encountered several reliability and performance issues. We've been working to fix these as quickly as possible, and will continue addressing any remaining issues over the coming days and weeks.

–The Anthropic Team

[theGeatZhopa → azalemeth]

Thank you, I don't think, I'm among the 5% and also, never will reach the 5h usage limit - whatever the time-limit even mean.

Thats so stupid to punish all users, but not that one's who can be perfectly identified!!!

I wish everyone would just cancel their plans to show them who rules (money-givers!)