I think it's totally OK to experiment with pricing and rapidly iterate. I dropped my ChatGPT sub for Anthropic because it was great value and Claude Code was a 'game changer' product.
I hold them no ill will for rapidly changing pricing models, raising pricing, doing whatever they need to do in what must be a crazy time of finding insane PMF in such a short time
BUT the communication is basically inexcusable IMO. I don't know what I'm paying for, I don't know how much I get, their pricing and product pages have completely different information, they completely hide the fact that Opus use is restricted to the Max plan, they don't tell you how much Opus use you get, their help pages and pricing pages look they were written by an intern and pushed directly to prod. I find out about changes on Twitter/HN before I hear about them from Anthropic.
I love the Claude Code product, but Anthropic the company is definitely nudging me to go back to OpenAI.
This is also why competition is great though - if one company had a monopoly the pricing and UX would be 20x worse.
I hold them no ill will for rapidly changing pricing models, raising pricing, doing whatever they need to do in what must be a crazy time of finding insane PMF in such a short time
BUT the communication is basically inexcusable IMO. I don't know what I'm paying for, I don't know how much I get, their pricing and product pages have completely different information, they completely hide the fact that Opus use is restricted to the Max plan, they don't tell you how much Opus use you get, their help pages and pricing pages look they were written by an intern and pushed directly to prod. I find out about changes on Twitter/HN before I hear about them from Anthropic.
I love the Claude Code product, but Anthropic the company is definitely nudging me to go back to OpenAI.
This is also why competition is great though - if one company had a monopoly the pricing and UX would be 20x worse.