On: Show HN: Most users won't report bugs unless you make it stupidly easy

[sh34r]

Gitlab begs to differ.

The number of times I’d google my problem and find a ticket from 6+ years ago with dozens of users participating in the comments, confirming it’s a consistent, common problem, and not a peep from their devs.

It’s like their public issue tracker only exists to insult their users.

[TuningYourCode → sh34r]

Well just look into atlassian issue tracker. It‘s the same for them and sometimes bugs are old enough to drink alcohol.

The sad part is that their cloud services also often don‘t support basic features which their self hosted software offer…