I remember being able to file support cases just by buying one for a couple of hundred dollars. They'd also promise that if it turned out to be a bug in the product the fee would be refunded.
(My case wasn't solved. It was something about variable delays in getting packets off the network and into userspace but we never got to the bottom of it).
(My case wasn't solved. It was something about variable delays in getting packets off the network and into userspace but we never got to the bottom of it).