I have had excellent service and support from Gandi for several years. I appreciated having an EU-based provider that seemed to take pride in having a sustainable approach to the business. There was clarity about pricing. It wasn't the cheapest but they were straightforward and honest in communications.
Every company has an outage now and then, and sometimes a bad one.
But, it has now been 30 hours since I had access to my email. The last update was 15 hours ago. I don't like the way this has been handled.
As of 11:07 Paris time, my e-mails via Roundcube are still there. However, over the past several hours access to the website was inconsistent (at one point earlier this morning, I could not even login). So, perhaps you will find the emails if you logout, then try again in an hour or two.
I have just been able to log in to my IMAP account. Only one new message in there, from two minutes ago - which suggests that all messages to me have not even reached the inbox yet.
Some deliveries will be retried, but after 30+ hours some will have permanently failed.
My mail has been coming in slowly since 30 minutes ago.
I am going to give the mail some time to arrive, and then I will migrate my mail to mailbox.org instead.
Still not working here (1030pm UK time). I'm nearly approaching 24h without email. No IMAP, no webmail. Frustrating to read that "Service are back to normal to the majority of customers" - with no further update for the past 6h!
22:04 Paris time: still "Service are back to normal to the majority of customers we continue to work so there is no impact for any customers". I guess I am in the "unlucky bunch" then. No POP/IMAP, slow SMTP, no access to DNS panel.
As of 20:37 Paris time, e-mail is still not accessible, neither from my e-mail client nor from the website. Website error message: "Error 503 Backend fetch failed. Varnish cache server". Per the timeline on Gandi's website, we are now at 19 hours without e-mail.
I was planning to migrate to Fastmail but I'm curious, how is Fastmail's uptime/service health? It'd be great if their long time customers can share their experience.
Not fastmail, but I was going to migrate to https://porkbun.com/. Put it on hold because of issues (which I see is now down to the 72 hour delay) and domain renewals coming up.
Every company has an outage now and then, and sometimes a bad one.
But, it has now been 30 hours since I had access to my email. The last update was 15 hours ago. I don't like the way this has been handled.
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