I used to work for this guy. He was a network engineer by trade, and I understand a very good one.
However, his story goes, one day he was asked to design a telephony solution for a tech support call centre.
He fell in love with the call centre. He very quickly gained a deep understanding of what they were trying to achieve with the telephony solution and pulled a bunch of critical data out into a dashboard for them after learning how they operated.
He asked for a job and they gave him one. He was an effective manager because he had a deep understanding of the role of the 200 staff he managed, and was able to effectively spot issues with staff based on their metrics.
He could have done my job, but understanding it gave him the exceptional ability to add value to 200 staff at once. Neither of us was redundant.
However, his story goes, one day he was asked to design a telephony solution for a tech support call centre.
He fell in love with the call centre. He very quickly gained a deep understanding of what they were trying to achieve with the telephony solution and pulled a bunch of critical data out into a dashboard for them after learning how they operated.
He asked for a job and they gave him one. He was an effective manager because he had a deep understanding of the role of the 200 staff he managed, and was able to effectively spot issues with staff based on their metrics.
He could have done my job, but understanding it gave him the exceptional ability to add value to 200 staff at once. Neither of us was redundant.