Perhaps I'm in the minority, but I was immediately put off when I saw "AI-native" on that page.
I don't want my incident management system to be AI anything. But then I thought maybe I'm being unreasonable so I checked out https://betterstack.com/docs/uptime/incident-silencing/ which was the first thing I found that was AI related.
Frankly, the thought of some black box AI system deciding when to silence incidents utterly terrifies me. I want to be absolutely 100% certain that I'm receiving all my alerts. If they're too noisy or repetitive, it's on me and my team to improve the alert quality, not leave it to "AI" to figure out what to silence.
I don't want my incident management system to be AI anything. But then I thought maybe I'm being unreasonable so I checked out https://betterstack.com/docs/uptime/incident-silencing/ which was the first thing I found that was AI related.
Frankly, the thought of some black box AI system deciding when to silence incidents utterly terrifies me. I want to be absolutely 100% certain that I'm receiving all my alerts. If they're too noisy or repetitive, it's on me and my team to improve the alert quality, not leave it to "AI" to figure out what to silence.