Your motivations are clear to you, the person drafting the email. If they were clear to the CEO, he likely would not have responded the way he did. Look, I understand that you reached out with the best of intentions and that my criticism is not welcome, mainly because of that. What you are doing is important. I just think if you added a bit more info to your initial email about what you want, things could have gone differently.
Motivations are stated after I explain why I'm emailing.
"I'm an independent researcher who posts under the name JayeLTee. I look for publicly exposed data online on my free time and alert the companies affected to try and close the exposure."
There is nothing more than that, want me to make a fairy tale story to tell the companies? I try to be as clear as possible and pass the message as clean as possible with no BS on the email, again because I'm not selling a product or a service.
Yes, I did read this line in your email. Possibly the CEO didn't after his trusted rockstar team told him the issue was fixed and that they were un-hackable. Look, I think you could change up your initial email slightly to reach a higher probability of positive interactions. You are welcome to disregard my opinion.
