The company reply says "We're always looking for ways to improve our customer service experience".
It does not continue as it should:
"Clearly we are either the dumbest people on the planet or this is an outright lie. We are not dumb. We hold profit above everything and we already have your money. You could choose to just buy another of our products and be done with it. But noooooooooo. You want us to spend some of our money helping you. As if we care. We don't care. We don't have to care, because we all treat you this way. Get used to it."
[edit to give credit: the "we don't have to care" is from the Lily Tomlin skits about Bell Telephone.]
It does not continue as it should:
"Clearly we are either the dumbest people on the planet or this is an outright lie. We are not dumb. We hold profit above everything and we already have your money. You could choose to just buy another of our products and be done with it. But noooooooooo. You want us to spend some of our money helping you. As if we care. We don't care. We don't have to care, because we all treat you this way. Get used to it."
[edit to give credit: the "we don't have to care" is from the Lily Tomlin skits about Bell Telephone.]