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If I were a potential customer, my biggest fear would be customer service. There is a track record of no-human-contact service disabling; especially with "free" products.

If Google shuts down an ad-sense account for perceived violation without good justification or interaction, how can I expect them not to do the same with my internet for an unjust DMCA complaint?



Look at the previous Google threads and those who have used its customer service recently were pretty happy with it.

Google's support was awful a few years but it looks like they improved with time.


Indeed. There is much fear and uncertainty about Google's proposed service. You are right to doubt them.


Fear and uncertainty? The company that provides fairly clear blog posts, comments, changelogs and EOL guidance for its many of its products?

Goog has made a commitment for at least 7 years on this project which is great for a capital intensive project. This is a long term bet that has tons of potential for both the company and the ecosystem. Google has always been particularly good at building reference models that they are in many cases happy with everyone else copying. Look at Gmail, Chrome, Android, Maps and the features they helped create or popularize. Fiber is another example of what Google thinks is a good idea and one that they think you'll agree with.

In the end Google doesnt care who you get a gigabit connection from they just want everyone to have one. The KC network is just an example they want people to copy.





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