> however most of what I hear from them is about industry and social impact instead of product
Have you considered that, since they are a public benefit corporation staffed with people who left OpenAI in part due to more capitalistic pursuits, this is by design?
The company seems to be operating in a classic failure mode: being more concerned with its industry than its competitors and customers.
See the first few points here: https://brief.bismarckanalysis.com/p/27-insights-from-three-...
Where I could be wrong is the CEO is technical, however most of what I hear from them is about industry and social impact instead of product.