For privacy: Change of our refund policy from 30 to 14 days

[raybb]

https://mullvad.net/en/blog/for-privacy-change-of-our-refund-policy-from-30-to-14-days

[9283409232]

Mullvad has been a good actor so I'm willing to believe that their reasons are pure but if that is the case why allow refunds at all?

[kfreds → 9283409232]

Thanks. I don't remember off the top of my head but I believe Sweden has a mandatory refund period of 14 days for online purchases that applies to us.

As to why, essentially, one of our cultural tenets is to minimize the amount of customer data we hold, and the amount of time we hold it for.

[quacksilver → 9283409232]

From what I gather

- they keep a payment token linking the credit card transaction to the VPN account for x days before deleting it.

- You can mail them cash or send them cryptocurrency to avoid them having any data.

- They may need to mitigate the EMV chargeback policy

Maybe reducing the refund time is a bad thing, though also maybe it reduces the amount of time that you would need to hold an account before doing risky stuff with it if you didn't want to send them cash. (providing you assume they are true to their word and that no one has backdoored them to log the data without their knowledge)

[jraph → 9283409232]

I can see two possible reasons:

- in some areas, it is mandatory to allow a refund period (like 14 days) for stuff bought online

- it probably convinces more people to subscribe, knowing that a refund is possible

[yapyap → 9283409232]

Pretty sure it’s required by law

[Larrikin]

MBAs have invaded

[yard2010 → Larrikin]

Don't worry, they will fail real quick and get promoted.

[kfreds → Larrikin]

Don't worry, they haven't.

[morjom → Larrikin]

Masters of Business Administration?

[kabdib → morjom]

Minimal Brain Activity