On: How we scaled Slack to support 1000s of developers

[ndneighbor]

Yep- key point, we work in Discord. We blogged about that too, https://blog.railway.com/p/how-we-work

The blog post is a bit old but the point mostly stands- we try to keep our customers close to us, but lately, we have extolled the virtues of focus work, so we rotate the customer comms baton through our on-call system.