> When the next person asked for a call, I responded with a simple "No, we don't do calls, but happy to help via email. Feel free to CC any relevant team members onto this thread."
"No calls" and "talk to right people" is unrelated. Just have a call with the engineer. At least you know they heard you not just ignored a cc.
"No calls" and "talk to right people" is unrelated. Just have a call with the engineer. At least you know they heard you not just ignored a cc.