I once worked for a team that, when a serious visible incident occurred, a company VP would pace the floor, occasionally yelling, describing how much money we were losing per second (or how much customer trust if that number was too low) or otherwise communicating that we were in a battlefield situation and things were Very Critical.
Later I worked for a company with a much bigger and more critical website, and the difference in tone during urgent incidents was amazing. The management made itself available for escalations and took a role in externally communicating what was going on, but besides that they just trusted us to do our jobs. We could even go get a glass of water during the incident without a VP yelling at us. I hadn't realized until that point that being calm adults was an option.
Later I worked for a company with a much bigger and more critical website, and the difference in tone during urgent incidents was amazing. The management made itself available for escalations and took a role in externally communicating what was going on, but besides that they just trusted us to do our jobs. We could even go get a glass of water during the incident without a VP yelling at us. I hadn't realized until that point that being calm adults was an option.