I certainly see the point they are trying to convey, but this is a bad analogy.
The Red Cross receives funding through donations and/or government subsidies. The donuts really are not their core product, if anything they would be more akin to a retail 'loss leader'.
The average web startup only has one core product, at least it gets to the Facebook scale of having thread its way into multiple aspects of your life. These startups are only getting their money through venture investors, who most certainly do not view their checks as 'donations'. So, there is a basic requirement to transition from free to revenue generation in some fashion.
The troops most likely saw the donuts as a small token offering from the Red Cross, and also felt they had done something to earn these free donuts. While there is a lot of feelings of entitlement among some customers of free services, I think the bulk of the users understand the company has to make money somehow.
In many cases the 'freemium' model appears to work well, as long as the paid versions offer obvious value. I wouldn't recommend for most people to not offer some free version of the product, but I also wouldnt warn them against charging for their products via a story about Red Cross donuts.
The Red Cross receives funding through donations and/or government subsidies. The donuts really are not their core product, if anything they would be more akin to a retail 'loss leader'.
The average web startup only has one core product, at least it gets to the Facebook scale of having thread its way into multiple aspects of your life. These startups are only getting their money through venture investors, who most certainly do not view their checks as 'donations'. So, there is a basic requirement to transition from free to revenue generation in some fashion.
The troops most likely saw the donuts as a small token offering from the Red Cross, and also felt they had done something to earn these free donuts. While there is a lot of feelings of entitlement among some customers of free services, I think the bulk of the users understand the company has to make money somehow.
In many cases the 'freemium' model appears to work well, as long as the paid versions offer obvious value. I wouldn't recommend for most people to not offer some free version of the product, but I also wouldnt warn them against charging for their products via a story about Red Cross donuts.