What companies use consultants and how? In all my years, I have never seen a consultant or a need for one, so I have a tough time understanding how they make any money, much less a lot of it.
Basically every single large organization inevitably becomes paralyzed by the inability to do anything different from the status quo. When you hear the common complaint that “consultants just tell leadership to do what I was telling them to do for decades” that’s often accurate; because consultants listen to you and have the executive mandate to actually get things done. If you’ve been saying something for ten years and it hasn’t happened, you _need_ a different tool to effect change. Consultants, for better or for worse, are a decent tool for making that happen.
Haven’t you ever wanted research, advice or work done and your coworkers or employees were busy or not quite up to it? White glove consulting is just well-packaged, expensive help.
