How much of it is something going wrong and how much is user error? If the latte... | Hacker News

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MattGaiser 23 days ago | parent | context | favorite | on: AI Ticket Formatting Tool to help devs not waste t...

How much of it is something going wrong and how much is user error? If the latter, AI could eliminate a lot of tickets from ever reaching a human.

prestondavid 23 days ago [–]

Very few tickets are due to user error, but that's likely because our PM is filtering out the ones that are user error so that I only see the ones that are problems. But you're saying that AI could eliminate the user error part?

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