A support ticket is a good middle ground. This is probably the area of most robust enterprise deployment. Synthesizing knowledge to produce a draft reply with some logic either to automatically send it or have human review. There are both shitty and ok systems that save real money with case deflection and even improved satisfaction rates. Partly this works because human responses can also suck, so you are raising a low bar. But it is a real use case with real money and reputation on the line.
