Now imagine, the product being 50 % income generator at start, but a liability generator of support cost in the long run. Means, you launch the product and its success kills you over time as a bloated giant. All we ever had todo, to be more succesfull, was sell more of the product... famous last words
do you have an example of this scenario? I mean reading it, sounds true but then support is mostly determined by the company's willingness to support (outside of some legal requirements) and so I find it actually difficult to imagine where selling more of the product is a great income generator but the support actually kills you (destroys company) in the long run.
In software at least support costs can be decreased by fixing bugs or identifying high support low value features.
So - I would like to see a company that actually got killed by support costs but was doing good from product sales.
I think most social media counts as such, with the specific example in my head of Twitter only making a profit two years before Musk bought it, cut it to the bone, and increased its legal troubles.
Income starts off proportional to number of users and how much they use it.
Support depends on how many people are anywhere between unpleasant and unlawful.
"Unpleasant" is like weeds, if you're not keeping up they take over and keeping up becomes harder.
"Unlawful" can suddenly get a lot more complex when other legal jurisdictions notice you and (sometimes with or without changing the law because of you) remind you that anyone operating in their jurisdiction must follow their laws and not whichever one you put in your T&C — constitutionally guaranteed freedom of speech in one country can be constitutionally unlawful speech in another.
