On: Twitter Security Collapses; Obama, Fox and Britney Accounts Hacked

[gojomo]

Do you have a link on the help-desk-app angle?

One of my guesses would have been updates via SMS. I've read it's easy to forge caller ID; if it's as easy to forge an SMS origin-number, and you knew these accounts were set up to allow updates via SMS from a certain number... voila!

[cscott → gojomo]

Here's the info on the compromised support tools:

http://blog.twitter.com/2009/01/monday-morning-madness.html