The thing about software is that it can only ever define its own process. "Software as spec". The goal of automation is to find processes whose architecture and dynamics are already amenable to being represented in software.
Public reaction to automation has been mixed for obvious reasons, but also because when software is applied to structure- and/or determinism-resistant systems it fails to capture some essential components that ends up degrading the services that system can provide.
Public reaction to automation has been mixed for obvious reasons, but also because when software is applied to structure- and/or determinism-resistant systems it fails to capture some essential components that ends up degrading the services that system can provide.