> Once it's in the field replacing the 0.01% of units suffering from random issues under warranty is far cheaper than having an engineer spend weeks trying to diagnose every single weird failure mode. Unless it affects a number of units, it's just not worth the money.
It does affect a number of units, that's the point, and it's serious enough that the brand image is suffering. Just google "elgato unreliable" - tons of results, and when the top result is a Reddit post in the official Elgato subreddit of all places literally titled "My elgato experience has left me with nothing but hate in my heart", all alarm sirens should go fucking off.
To top it off, Elgato used to be a German brand right out of Munich [1]. German products used to be noteworthy for top-notch engineering and reliability...
It does affect a number of units, that's the point, and it's serious enough that the brand image is suffering. Just google "elgato unreliable" - tons of results, and when the top result is a Reddit post in the official Elgato subreddit of all places literally titled "My elgato experience has left me with nothing but hate in my heart", all alarm sirens should go fucking off.
To top it off, Elgato used to be a German brand right out of Munich [1]. German products used to be noteworthy for top-notch engineering and reliability...
[1] https://www.reddit.com/r/elgato/comments/18k92zy/my_elgato_e...
[2] https://en.wikipedia.org/wiki/Elgato