A couple of months ago, my company's software team evaluated FogBugz as a possible replacement for our Trac setup.
I would describe FogBugz as ugly by modern standards, because it appears to have been written a little under ten years ago. And I would describe it as difficult to use partially for the same reason, and partially because some very simple features are missing, e.g. cc'ing people on tickets and bidirectional integration with SCM repositories. The "special" features, like integration with customer email, are not important to us.
Yet what it does is not very difficult, and many other options exist -- free, for pay, hosted, or any combination thereof. I now wonder why people listen to Joel on software.
I would describe FogBugz as ugly by modern standards, because it appears to have been written a little under ten years ago. And I would describe it as difficult to use partially for the same reason, and partially because some very simple features are missing, e.g. cc'ing people on tickets and bidirectional integration with SCM repositories. The "special" features, like integration with customer email, are not important to us.
Yet what it does is not very difficult, and many other options exist -- free, for pay, hosted, or any combination thereof. I now wonder why people listen to Joel on software.