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i'd love to fight my insurance, but it's so unnecessarily confusing.

instead of describing the process in plain language, everything is wrapped in so many layers of legalese that even the 'happy path' becomes impentrable.

i particularly hate the 'EOB' which they tell you 'this isn't a bill' but then they make it look as much like a bill as possible and don't really tell you what its for other than to show off that insurance is... around




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