I have found it rare that an organization has incident "playbooks that are very carefully written and maintained"
If you already have those, how much can an AI add? Or conversely, not surprising that it does well when it's given a pre-digested feed of all the answers in advance.
If you already have those, how much can an AI add? Or conversely, not surprising that it does well when it's given a pre-digested feed of all the answers in advance.