From the sound of it, the politeness is the shallow politeness that you can easily get with ChatGPT. The curtness is defending from the users expecting too much, which can include delaying handling issues before properly checking if they're real. I experienced this with Vercel and it probably makes economic sense for them. (BTW I really should cancel my Vercel account but haven't decided to take the time to migrate yet.) https://x.com/search?q=vercel%20benjaminatkin_&src=typed_que...
The reason it can be framed as curtness is because they're being curt about the expectations, and the real expectations are pretty low. "Sure, I can delay really addressing the issue for a couple weeks. You're only paying me 40 bucks a month, why would you expect more? The goal of responding within two days is just for a canned response." See, they were curt and didn't let me demand something more than I deserved, like being able to use the product I'm paying for in the next several days!
The reason it can be framed as curtness is because they're being curt about the expectations, and the real expectations are pretty low. "Sure, I can delay really addressing the issue for a couple weeks. You're only paying me 40 bucks a month, why would you expect more? The goal of responding within two days is just for a canned response." See, they were curt and didn't let me demand something more than I deserved, like being able to use the product I'm paying for in the next several days!