Not able to comment on the technical side, but for sure a lot people who got sacked were on moderation. Some countries like mine eventually lost all moderators specifically working for that country. And it does show in the amount of spam an unchecked racism etc, which is a big reason why many advertisers left.
From a moderation point of view, Twitter arguably did collapse. The technical side is not all there is to it when running social media.
From a moderation point of view, Twitter arguably did collapse. The technical side is not all there is to it when running social media.