I assume that humans are in short supply and can only deal with one person at a time, while machines are cheap and can deal with hundreds of people at a time. Thus for simple things the machine is better for lack of wait.
I assume humans can understand English and translate from the words I know to the correct technical terms needed. When I'm in an area I'm not an expert in a human can guide me to the correct technical things much quicker than a machine which often uses words I don't know.
I assume humans can understand English and translate from the words I know to the correct technical terms needed. When I'm in an area I'm not an expert in a human can guide me to the correct technical things much quicker than a machine which often uses words I don't know.