I find an odd sort of comfort in the fact, that ISP-support seemingly is bad everywhere and has been for centuries.
I remember that 20 years ago we had a problem with our self-bought router and a technician came, fixed the issue without telling us how (although it was our router, where he changed the config) and then just went off.
> ISP-support seemingly is bad everywhere and has been for centuries.
I assume you meant "decades", but it suddenly got me very interested in a steampunk story centered around the experiences of an ISP support technician in the early 1800's.
I remember that 20 years ago we had a problem with our self-bought router and a technician came, fixed the issue without telling us how (although it was our router, where he changed the config) and then just went off.