Amazon has a great returns policy, and good, fast customer service.
Amazon lacks in the following areas (covered in another post):
1. The price filter doesn't really work.
2. Sorting doesn't work unless you choose a category (many items are miscategorised or match multiple categories)
3. Backwards shipping policy "What the heck, let's order it for tomorrow" on an ordered item often doesn't work because it's too late.
4. The ratings system gives too much weight to lightly-reviewed items.
5. Often the dispatch date for an order is shown on the checkout page, the expected delivery date would be better. Amazon AA batteries? 5 week delivery. Ouch.
Amazon lacks in the following areas (covered in another post):
1. The price filter doesn't really work.
2. Sorting doesn't work unless you choose a category (many items are miscategorised or match multiple categories)
3. Backwards shipping policy "What the heck, let's order it for tomorrow" on an ordered item often doesn't work because it's too late.
4. The ratings system gives too much weight to lightly-reviewed items.
5. Often the dispatch date for an order is shown on the checkout page, the expected delivery date would be better. Amazon AA batteries? 5 week delivery. Ouch.