The fact is that hardware, operating systems, CPU architectures - all these things are boring. We use computers as tools for doing the interesting tasks.
Users only start to care about these things when they start to get in their way. If a new ARM PC fails to run some legacy app that's critical to the workflow, then they'll discover that it's because their shiny new laptop has some weird new technology inside it. And then they'll hate it because the computer is no longer fit for purpose. On the other hand, if everything works, then they'll carry on with their lives as if nothing happened.
Users only start to care about these things when they start to get in their way. If a new ARM PC fails to run some legacy app that's critical to the workflow, then they'll discover that it's because their shiny new laptop has some weird new technology inside it. And then they'll hate it because the computer is no longer fit for purpose. On the other hand, if everything works, then they'll carry on with their lives as if nothing happened.