How is the in-car audio call between Waymo and the police initiated? I would want it to automatically initiate shortly after being pulled over. That would be easiest for emergency services. It would also assure for the passenger and be a way to give the passenger instructions, if needed. The downside would be cost to Waymo to staff a potentially unnecessary call.
There's a video in there, plays after first one is finished.
Car stops, windows open, it gets connected to someone who is either a bot or really sounds like one ("I appreciate" after each sentence is just so creepy).
Ah, thanks. Yeah, that customer service feels...Googly. A human using a warmer and more varied tone would better reassure passengers, and probably build a little more goodwill with cities.