> Literally nobody used it, as humans inevitably decide they know better.
Sadly when I was doing this, the packers were great - they'd follow the instructions from the service happily. Except the service itself would frequently output "garbage" because the product people refused to give me a timely feed of product dimensions etc.
Yeah, that was the other half of the equation - nobody wanted to provide the necessary volumetric data at several clients, and the expectation was that it would somehow… just work. We even tried to make it really easy via an exception based workflow, sanity checking for wrong units etc., but nah. Whole thing was a boondoggle unlike anything else - folks had no problem rearranging their entire warehouses to come up with more efficient pick routes, but measuring boxes was a bridge too far.
Sadly when I was doing this, the packers were great - they'd follow the instructions from the service happily. Except the service itself would frequently output "garbage" because the product people refused to give me a timely feed of product dimensions etc.