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I've lost 2 different gmail accounts, apparently due to Google deciding to change or not respect my security settings. It's hard to say for sure. Meanwhile I still have a Hotmail email address. (This isn't me saying Microsoft couldn't cause similar issues, but I've at least been able to get things fixed through support in the past.)

I'm of the same mind that providers can be underrated risks, because it doesn't always cross people's minds that the provider could be that seemingly incompetent. It's certainly a potential situation to consider when dealing with companies that have poor support. And unfortunately, not all of them have great support or self-service tools like account recovery codes.




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