> I am baffled at how people continue using such a service for something as important as e-mail in 2012, while still being fully aware that their access can be completely cut off at random with no reason or recourse.
I am consistently baffled that people with higher than average technical skills assume that everyone is at their level.
Many people worry about Gmail/Google cutting them off with no/ or little recourse. The mistake in your assumption that I'm pointing out as an example is that most people don't know how to run their own mail.
So, no: I don't think everyone is assuming it won't happen to them. They just don't know what to do, and that's no reason to cast Gmail users as afflicted with the 'psychological law of self exception' (or willfully ignorant).
I am consistently baffled that people with higher than average technical skills assume that everyone is at their level.
Many people worry about Gmail/Google cutting them off with no/ or little recourse. The mistake in your assumption that I'm pointing out as an example is that most people don't know how to run their own mail.
So, no: I don't think everyone is assuming it won't happen to them. They just don't know what to do, and that's no reason to cast Gmail users as afflicted with the 'psychological law of self exception' (or willfully ignorant).