If that bookkeeping overhead is fed into analysis and process mining to drive improvement, it might be a net gain. More often though, I see yet-another-spreadhseet applied as panacea, then it's forgotten in a few months and the process repeats over many years.
That is being fed into analysis and process mining. But nobody's doing the meta-analysis to look at the overhead of all the analysis tools, and see whether they are a net win.
Big Analysis doesn't want you to think about that.
That is one of the points of the article though: If you double productivity of the worker, but require a second worker to maintain the computer/do the analysis, have you really increased productivity? The answer is yes, but it's important to think about the shape of your work contact patch and how increased productivity increases value.
