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Tip for "collecting structured data": you can prepopulate the email body using a mailto: link with a "prompt" to the sender to fill out the data you need.



Good tip. Also, many customers will classify their enquiry as “other” anyway.


Of course we do. It’s very common for all the categories except “other” to function as FAQs and to give absolutely no support if the issue isn’t precisely in the list. Other is the new “representative”.


Great idea! Have added to the article.




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