> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email.
This list is missing the classic, and still excellent, Request Tracker.
(I have no affiliation, and I’ve only ever interacted with it from the request-submitting side. But it’s always been straightforward and rock-solid, and it’s worth something that the same system has worked continuously for apparently 20 years. And it’s flexible enough that I once worked with a small institution that wired up Request Tracker for submitting jobs to a large-format printer.)
It's funny how easy it is for something to just keep working when they aren't badly combining it with other services they purchased (hi ZenDesk, I still can't delete users in it because that's part of "Support" which we don't use, but I can create users just fine because that's still part of "Chat").
Last time I worked with RT, to do anything custom you had to script it in perl. That's a language that hasn't been popular for a couple of decades (yes I know it's still running a lot of stuff, but try to hire a Perl dev in 2024), good luck.
Maybe a case where AI could help. But not sure even AI knows about RT "scriptlets"
This list is missing the classic, and still excellent, Request Tracker.
https://bestpractical.com/request-tracker
https://github.com/bestpractical/rt
(I have no affiliation, and I’ve only ever interacted with it from the request-submitting side. But it’s always been straightforward and rock-solid, and it’s worth something that the same system has worked continuously for apparently 20 years. And it’s flexible enough that I once worked with a small institution that wired up Request Tracker for submitting jobs to a large-format printer.)