You have my sympathies and all but this is getting annoying, every once in awhile the HN front page gets cluttered with these sorts of posts, wait the day out it’s not that unreasonable. Complaining when not even half way through the designated time period comes across as whining.
And for the record you could have gotten human support if you were a paying Apps costumer, for the free stuff you have to deal with automation.
It’s just the same thread with the same comments each and every time; “They don’t respect users”, “Their customer support sucks”, this doesn’t elevate the discussion on HN and shows the false sense of entitlement we all have even in regards to the free stuff.
Gmail isn't free. We are paying for it with our eyeballs. Gmail would only be 'free' in the way that you imply if Google was getting nothing in return. Just because money isn't changing hands doesn't mean it's free.
I don't mind paying for a premium account with support. But as an individual with a small data footprint I really don't have a need for Google Apps (the OP pays for extra storage which isn't evidently magic enough). If they gave me the option I'd gladly pay for the service (in fact, on some level I'd feel more comfortable).
And for the record you could have gotten human support if you were a paying Apps costumer, for the free stuff you have to deal with automation.
It’s just the same thread with the same comments each and every time; “They don’t respect users”, “Their customer support sucks”, this doesn’t elevate the discussion on HN and shows the false sense of entitlement we all have even in regards to the free stuff.