On a more general note, on what planet is "you don't get any email for a day and have no recourse, and we won't tell you why, or let you do anything to fix that" an acceptable action?
ON a planet where you get high-performance email services for free, apparently. I feel for you, but the lack of personal response (IME) doesn't mean that your communications are being ignored, just your need for a response. This is still far from ideal, but typing out responses take time away from simply fixing problems.
If you pay for gmail storage or an apps account, then obviously the above doesn't apply.
I do pay for GMail storage, so the predictable parade of "WHAT DID YOU EXPECT FOR FREE?????" (answer: exactly what was advertised, a working email service) is tiresome -- and besides that, there isn't even a contact form for this issue.
There is no way to communicate with anyone or to even raise an alert of "hey, I have a problem". The only way that it is going to get fixed is for someone to manually intervene, and the only way to make that happen is apparently to complain loudly here until a Google employee waves their magic employee wand at my account.
> exactly what was advertised, a working email service
Claiming Gmail (even the free one) doesn't work when, in fact, it experiences seemingly random and very infrequent outages, is disingenuous. It's incredibly hard to make a complex application like Gmail work perfectly all the time for all its users and I'm completely sure they are well within their ToS. Much like we are willing to live with software that has some bugs, we must be willing to live with services that aren't always there.
Buses stop, rails need maintenance and your plumbing sometimes fails. Life continues.
To be fair, the OP shouldn't be able to expect a 100% working email service. But to expect that the provider not be actively causing it to fail seems reasonable.
Well, that's why I qualified my response - there was no way to tell from your original submission. I've had a variety of problems with Google products over the years, and have in general found them to be responsive but not communicative. They could be more accessible (though I have always found an avenue to raise issues within a couple of minutes), but I'm also aware that full-service customer support is a labor-intensive experience. I'd rather they be mysterious and efficient than 'because it is my pleasure to assist you today, can you first verify that your computer is switched on?'
ON a planet where you get high-performance email services for free, apparently. I feel for you, but the lack of personal response (IME) doesn't mean that your communications are being ignored, just your need for a response. This is still far from ideal, but typing out responses take time away from simply fixing problems.
If you pay for gmail storage or an apps account, then obviously the above doesn't apply.