On: The UX of UUIDs

[hot_gril]

But you shouldn't be asking users to copy UUIDs out of your URLs... or really in general at all.

[mynameisvlad → hot_gril]

Why not?

> Customer: "I'm having issues with an order"

> CS: "Can you give me the order number?"

> Customer: "Sure, it's zero two a as in apple five..."

This seems entirely reasonable considering the whole point of TFA is to move away from using UUIDs as unique identifiers for resources in a service.

[Mtinie → mynameisvlad]

I’m inferring the comment you were responding to meant

“Asking the customer to copy/paste the UUID from a URL to send to Support via an email or chat.”

Rather than asking a customer to read it out to you.

[dumbo-octopus → hot_gril]

API keys are basically just UUID's, they need copying quite often.