I am working on a startup and realized the importance of PR - and that I have no clue about it. Can you suggest me a book? (Or point me in any direction?)
I am very much interested in
-what makes people tick
-what to do - with reasoning
-what not to do - with reasoning
Thank you in advance!
With media:
1. Learn what journalists would be interested in your company (and why).
2. Send them regular updates about what your company is doing (in press release form or, better, as a personal email).
3. Be honest with them. Talk from the heart. Avoid exaggeration and "marketing language".
With customers:
1. Always say you're sorry when you screw up or when they're unhappy (for any reason).
2. Communicate as often as you can via all relevant channels...
3. ... while avoiding spam and "marketing language".
If you ever get big enough that journalists are coming to you, hire a specialist.