As someone who saws non-technical people learn quickly how to share apk because mobile data was too expensive, I will dare say that people are perfectly capable of running computers if they need to and are capable of learning. The issue is that most software don’t solve their users’ problems. They are more like a shifting sand of features that are poorly documented. And often deceptive. No wonder people don’t like using them. A typewriter don’t switch the placement of the keys while you’re using it.
Apple solve the issue by making simple software and locking customization. What I’d advocate for is Stable Software. Something that can go years without breaking the usage contract with the user (vim, emacs, i3,…). Imagine going from Windows 98 to 7 with the start button and landing on Windows 8 start screen. Or stumbling on Office 2007 ribbon? Why should I take my precious time to relearn where everything is and how to do the same stuff again and again? At least the above examples was years in the making. But nowadays, things seems to changes monthly. Software can’t be trusted.
Apple solve the issue by making simple software and locking customization. What I’d advocate for is Stable Software. Something that can go years without breaking the usage contract with the user (vim, emacs, i3,…). Imagine going from Windows 98 to 7 with the start button and landing on Windows 8 start screen. Or stumbling on Office 2007 ribbon? Why should I take my precious time to relearn where everything is and how to do the same stuff again and again? At least the above examples was years in the making. But nowadays, things seems to changes monthly. Software can’t be trusted.