On: Returns picked up from your house

[angmarsbane]

As a consumer, I've been a huge fan of happy returns. There's a bookstore walkable from me that works with happy returns and they've been able to take many of my returns. Even so, I still prefer to order from places with nearby shops where I can return in store.

[mganz → angmarsbane]

That's cool, I'm similar in that I really dislike the packaging process of returns so I prefer to go somewhere in-store.

Do you find that most of your returns offer a packageless drop off option? We're exploring trying to build a network of those for consumers

[barbazoo → angmarsbane]

And returning them to a local store has much higher chances of the product actually making it back on the shelf and not end up on a landfill.

[mganz → barbazoo]

For sure, it can go directly back on a shelf.

Unfortunately with the # of stores closing every week that's less frequently an option, so with Orderly we want to make it so that things you don't want can actually get out of your house and into the hands of a consumer who does want them, instead of landfill or some other horrible option.

[barbazoo → mganz]

I’m sorry, have you validated the assumption that returning items has a more positive environmental impact than not?

What am I missing? Because I think the intuition these days is the opposite. When you keep your stuff you try to sell it or give it away rather than just throw away. But that might be the environment I’m in. There must be something I’m not getting.