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I wish they would just staff adequately!

I'll take off my shoes, get scanned, listen to contradictory instructions, suffer "random" pat downs, whatever. Just have enough agents checking IDs and keeping scanning lines open so that the queue doesn't get to be 45mins long!




Scope, time, and cost (staffing level) - the triple constraint.

In my opinion it's far better to cut down scope than to add cost.




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