> For example, do you think an insurance agency would want an LLM to decide, on it's own, claim approvals? Can you imagine the headache for the insurance agency if the LLM approves the wrong claims or denies the wrong claims?
You say this, but I sometimes worry that these issues are hand-waved away by decision-makers with, "oh we'll just have another LLM doing frontline claim support to verify these issues." It's the whole XML/violence thing, where the solution to XML-induced pain often ends up being more XML.
I’m not saying my insurer uses AI, but I recently had two dental claims processed entirely automatically by just providing invoices, and answering some questions online. This is in Denmark. Really nice experience.
That sounds fantastic. In the US I usually have to sit on hold for 20m, then explain what I see vs what I expect, have them check with their supervisor, get word that they they agree with me and will pass it back to underwriting, wait a few more days for underwriting to look at it, and then wait to make sure it actually went through.
You say this, but I sometimes worry that these issues are hand-waved away by decision-makers with, "oh we'll just have another LLM doing frontline claim support to verify these issues." It's the whole XML/violence thing, where the solution to XML-induced pain often ends up being more XML.