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> Profiting off an inmate's desire to communicate with their family seems egregiously "unreasonable", for starters

How much is profit versus heightened cost, e.g. monitoring?




We'd know, except the two biggest companies GTL and Securus, that together make up about 70% of the market, are both owned by private equity and have no requirement to disclose.

It is known that a high percentage of fees are paid back to the prison the calls originate from [0], and that offering to return a higher percentage is one way these companies win exclusive contracts with prisons.

So color me suspicious that a profit source for prisons is being run at the most efficient and lowest possible cost to inmates...

[0] https://en.m.wikipedia.org/wiki/Inmate_telephone_system#Serv...




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