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Most software exists to save someone somewhere time. I think this is the One True Metric by which we measure Software Quality.

Software which sells well historically has done so by saving huge numbers of people huge amounts of time, for whatever other complicated business they're already involved in. Excel, ERP systems, and GPT-4 all do this to great commercial success. You only need to step back and wonder how many more man hours it would take to do what they currently do by hand to realise this.

Software can also save the time of other developers by being simple, well-architected, reliably documented, etc. This too is an aspect of software quality. Its recursive nature can often become a competitive advantage in its own right: High quality code, can lead to faster change implementations (fixes and features alike), which can filter downward to a higher quality product for the end user.




I like the sentiment, but you can have quality, well architected software that’s pleasure to work in, and it being completely useless/obsolete to customers. Value != quality.

I think software quality (and all the symptoms discussed in the post) are to do with how quickly the software can be changed: Lower tech debt results in software that’s quick to change to new requirements, or change in business domain. It’s also important to realise that just like with performance, you get diminishing returns at very high levels


I think software quality is more related fo how little it changes while remaining useful.

I see the current software environment has different stake holders all defining quality from their own perspective.


Ah I see, quality can also mean ingenuity, but in my case as a software developer ingenious solutions don’t always present themselves. I’d settle for old boring plain solution that works well enough, but is of enough quality that it doesn’t cause fires, and is quick to change with the business


Not just how quickly it can be changed but how risky it is to change.


> Most software exists to save someone somewhere time.

Gaming. Social media. The Ads industry. These are all huge and they're not about saving anybody's time.




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